360-Degree and Surveys: WebResponse
WebResponse is an optional module that lets you use the
20/20 Insight GOLD system to create web-based assessments and post
them on your intranet or on the web.
Why you'll want to use this technology
easy to get feedback from customers and employees
time in distributing and collecting assessments
Automatically includes the URL when you send email notifications
with most browsers
WebResponse Hosting Service is provided by Performance Support
Systems, Inc. (PSS) and connects 20/20 Insight GOLD to the
WebResponse software on our server. This option is the simplest
way to perform web assessments; owning a web server and having a
web server administrator are not necessary. The 20/20
administrator connects to the PSS server using any type of
Internet connection; respondents can access their assessments from
anywhere, day or night, using their Internet connection.
and comments provided through our Hosting Service are safeguarded
with the highest level of security available, SSL (Secure Socket
Layer). SSL is an Internet protocol that allows sensitive
information to be transmitted securely over the web. Its the same
security technology commonly used for entering credit card
information and other sensitive data. Secure pages are accessed
using the "https" protocol instead of "http." SSL is indicated by
a padlock symbol, which appears in the lower-right corner of your
Benefits of Webhosting Service
Simple to use.
administrator posts projects right from their 20/20® Insight GOLD
Since the web server is located offsite, assessment data is
confidential. Login is required when using WebHost.
Raters can fill out an assessment from anywhere they have an
Internet connection. Also, the Administrator can upload and
download assessments from anywhere since they are using the
service on the Internet.
Cross platform accessibility.
Mac and PC users alike can access the web assessments.
The web server is backed up on a daily basis, eliminating the
possibility of project data being lost.
software to install.
Administrators can access their account using a standard
software or server to maintain.
When using the WebResponse Hosting service, both the software and
server are maintained by PSS.
Internal technical personnel don't have to install and maintain
another software program, and they don't have to worry about
server capacity, backup of data, etc. This saves your organization
money by eliminating the cost of additional man-hours and/or
Real-time 20/20® Insight GOLD updates.
Updates to the WebResponse Hosting software are made on the spot.
We install the update without having to notify all users to update
If you run into problems using this service, PSS staff can work
with you quickly to provide a solution (NOTE: This holds true for
purchasers of WebResponse internal. Difference would be we can
trouble shot on the spot without having to email files back and
Features for Administrators
You can control the appearance and availability of the respondent
Test the respondent site as a respondent according to the current
settings that have been setup within your 20/20® Insight GOLD
You can notify respondents directly from the site. This saves the
step of notifying respondents within the 20/20 program. This
feature is ideal for administrators who use an email program that
is not MAPI compatible.
View a list of all web respondents in the project, track their
progress and re-notify respondents of their assessment.
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