Keeping your customers satisfied is essential to
building a successful, growing business. While many companies
work hard to increase sales, they may overlook the importance
of doing the little things that keep customers happy and
buying more. It is often easier to accelerate your business by
cultivating the customers you already have rather than having
to constantly attract new customers.
it is true that happy customers buy more, then your business
will benefit tremendously from incorporating Profiles’
Customer Service Perspective. As an investment in your human
capital, the CSP can have a significantly positive impact on
your bottom line.
Customer Service Perspective identifies eight behavioral
characteristics and two proficiencies that are essential to
extraordinary customer service. This is the information needed
to coach and train your people to deliver world-class customer
Customer Service Perspective measures the behavioral
characteristics of Trust, Tact, Empathy, Conscientiousness,
Conformity, Focus, Courtesy, and Flexibility as well as
Proficiencies in Vocabulary and Mathematics. It also measures
the Percentage of Agreement with your company’s Customer
Service Policies and Attitudes.
Customer Service Perspective deserves to be an important part
of your company’s people development initiative. It will
enhance your company’s reputation, productivity,
profitability, and future.